In addition to evaluating outcome results, HSPS has conducted comprehensive evaluations of human service agencies - both management and service practices. Most recently, HSPS was selected by the Cambria County Commissioners (Pennsylvania) to conduct a comprehensive evaluation of the County Government Human Services to determine:
The agencies evaluated were the Mental Health/Mental Retardation program, Children and Youth, Drug and Alcohol Program, the Area Agency on Aging, and the Department of Human Services.
- Staff Morale and Motivation - Job Likes and Dislikes
- Administrative Costs Being Reasonable or Excessive
- Management Practices and Staff Satisfaction with Supervision Received
- Staff Turnover
- Client/Staff Ratios
- Accountability Summaries for Board, Elected Officials, and Funding Services
- Client Outcome Results
- Staff Performance Evaluation Methods Including Recognition for Outstanding Performance
- Management Staff - Use of Time
- Service Staff - Use of Time
- Reducing Unnecessary/Duplicate Paperwork
"In keeping with our elected mandate from the citizens of Cambria County, we commissioned an independent evaluation of all five of our County Government human services agencies...We commend the outstanding work of Human Services Planning Systems (HSPS), Inc. The Evaluation Report demonstrates the thoroughness and comprehensiveness of their work."
Cambria County Commissioners P.J. Stevens, Milan Gjurich, and William Harris
Cambria County Pennsylvania
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